This policy applies to everything bought from Tabard Aprons (a trading name of Shower Panels Warehouse LTD). It sits alongside your legal rights and does not affect them.
Your right to change your mind
You can cancel your order for any reason within 14 days of receiving it. You then have a further 14 days to send the goods back to us.
To cancel, email info@tabard-aprons.co.uk with your order number and the items you wish to return. You can also call us on +44 7459 202831. You do not have to give a reason.
How to return an item
- Email info@tabard-aprons.co.uk quoting your order number.
- We will confirm the return and give you the returns address.
- Pack the item securely, including all original packaging, and send it back within 14 days of telling us.
Please obtain proof of postage. Until the item reaches us it remains your responsibility, so we recommend a tracked service for higher-value orders.
Condition of returned items
Items should be returned unused and in the condition you received them, with any tags and original packaging. You may handle goods as you would in a shop to check they are suitable. If an item is returned showing use beyond that, we may reduce your refund to reflect the loss in value.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged or is not what you ordered, contact us within 30 days of delivery and you are entitled to a full refund. After 30 days, and for up to six months, we will repair or replace the item; if that is not possible we will refund you.
We pay the return postage for anything faulty, damaged or sent in error. We will either send you a prepaid label or reimburse reasonable return postage costs. Nothing is deducted from your refund in these cases.
Who pays return postage
- You changed your mind: you pay the cost of returning the item to us.
- Faulty, damaged or incorrect item: we pay.
Delivery is free on all our orders, so there is no outbound delivery charge to refund.
Refunds
Once we receive your return we will inspect it and email you to confirm whether the refund has been approved.
Approved refunds will be processed within 5–10 working days after we receive and inspect the returned item. Refunds are issued to the original payment method. Depending on your bank or card issuer it may take a few additional days for the money to appear on your statement.
If you have not received an approved refund after that period, please contact us at info@tabard-aprons.co.uk and we will chase it for you.
Exchanges
If you would like a different item, the quickest way is to return the original for a refund and place a new order. If you would prefer a direct exchange, email us and we will arrange it where stock allows.
Items we cannot accept back
The statutory right to cancel does not apply to goods that are made to your specification or clearly personalised, or to sealed goods that are not suitable for return for health or hygiene reasons once unsealed. This does not affect your rights if an item is faulty or not as described.
Contact us
Tabard Aprons (a trading name of Shower Panels Warehouse LTD)
57 South Park Drive, Ilford, Essex, IG3 9AA, United Kingdom
Email: info@tabard-aprons.co.uk
Telephone: +44 7459 202831
Please contact us before returning anything so we can give you the correct returns address.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.